Author: Matt Gosden

We are hiring

Things seem to be heating up. We are seeing the demand grow quickly for our blend of technology, analytics and services. Our goal is still the same: Enabling the industry to build better relationships with their existing customers It seems an increasing number of insurers around the globe agree. Growing the team We need to […]

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New website launch

A quick update, a new website launch, and a thank you … Business update 18 months in, our business at inforcehub has been doing well We now have 4 major insurers that have used our services and technology, including 3 major global insurers We have built and are continuing to invest in our CAFE suite […]

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An illusion – the ‘Next Best Action’

In customer management, the “next best action” is a recommendation to staff on the most relevant next conversation to have with each customer – the next product or service they are likely to require. It is usually determined by analytics and machine learning. The ‘next best action’ promises much to insurers hoping to engage better with their in-force customer base. We […]

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Geneva Association latest research

This week, the Geneva Association published a major study about how life insurers are dealing with the sustained low interest rate environment. The paper follows many months work including a survey of a number of major insurers into what actions they are taking, including what they are doing on in-force management. You can download the full ‘Low for […]

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